Driving intelligent data-driven engagement with a 360-degree customer view, creating personalized experiences, strengthening relationships and fostering loyalty.
A microservices-based fully functional CRM to manage customer information, customer care and ticket management, customer 360 view with consolidated customer data for Consumer (B2C), Enterprise (B2B) and Wholesale (B2B2X) customers.
The next wave of business value creation will be driven by new waves of technology, new ways of working and new ways of engaging with customers, creating unprecedented change, opportunity, and threat.
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Delivering seamless customer journeys for 45 Mn Subscribers @ Vodafone Germany
Hear from Vodafone Germany’s CIO on why he trusts BlueMarble to enhance customer experiences
Key Features
Customer 360 view with CRM data and integration of external data sources
Support for Consumer and Enterprise sales process, including configurable Lead – Opportunity and CPQ process.
Customer Account hierarchy management
Integrated Notification management and notification template management
Case Management support with flexible workflow definition, user management and integration to external Service Management solutions
Impact Created
Enables changes to products and offerings while limiting or avoiding impacts to fulfillment, and vice-versa.
More than 60% improved time-to-market for product enhancements & new product launches.
Helps operators rapidly launch new business models by defining all types of product definitions in a single catalog, reducing dependency on legacy catalogs.
40% reduced AHT in assisted sales
WHY BlueMarble?
Most Comprehensive
Portfolio
Business Outcome
Driven
Based on MAC5 framework
Simplification
at scale
Flexibility in
Engagement
SELECTED BY TOP OPERATORS AND MEDIA PROVIDERS AROUND THE WORLD
Customer highlight
Vodafone Germany enables unified omnichannel experience across online and offline channels for 45 Mn customers
Numerous acquisitions had resulted in a complex IT environment for the operator, barring them from delivering a unified experience. Read more about how Comviva enabled the operator to offer converged services to its customers with an omnichannel experience.
What our customers say about us
Analyst Mentions
BLUEMARBLE RECOGNIZED BY TOP RESEARCH FIRMS ACROSS THE GLOBE
PROMINENT REPORTS | RECENT MENTIONS
Gartner: Market Guide for AI Offerings in CSP Customer and Business Operations
(February, 2023)
Gartner: Market Guide for CSP Revenue Management and Monetization Solutions
(November, 2022)
Gartner: Market Guide for Partner Relationship Management Applications
(April, 2023)
Partners
CO - CREATING THE BEST-IN-CLASS EXTENSIBLE , EVENT DRIVEN, SCALABLE AND SECURE PLATFORM WITH OUR CLOUD PARTNERS
- BlueMarble on Azure
- Certification & Listing on Marketplace in Progress
- Integration Package for MS Dynamics CRM in Progress
- Go-to-Market with Microsoft Communications Unit
- Go-to-Market with IBM
- Part of IBM Telco Cloud Initiative
- BlueMarble on Redhat Openshift
- Certification in Progress
- BlueMarble on AWS
- Go-to-market with AWS
- Certification on AWS Marketplace in progress
Blogs
Navigating the Fiber Landscape: A Strategic View on Infrastructure Monetization
As the world embraces hybrid work models, the demand for high-speed fiber connectivity has surged.
Revolutionizing Telco Revenue Streams
In today’s fast-paced world, telcos are under immense pressure to stay ahead of the competition and innovate quickly.
Cloud Native SaaS POS
As Digital Transformation accelerates across industries, the biggest challenge that a Cloud Native SaaS POS addresses are the issues of ease and speed of adoption and scaling…
5G: Changing the Way the World Connects, Communicates and Collaborates
5G is the fifth generation technology standard for mobile networks. To put it in context, mobile technology is, in fact, upgrading itself every decade!
Why Digital Transformation entails Jumping Head-First into the 5G Era
The era of 5G is well and truly upon us, following much hoopla and hype. Ironically, however, despite becoming an almost ubiquitous subject, it is still shrouded in an air of anticipation and mystery.
Related Resources
BROWSE THROUGH FOR MORE INFORMATION
CASE STUDY
Vodafone Germany improves the customer experience through unified business support systems
