Trillions and Trillions in Digital Transformation
If you look back at the history of technology you find that what we know is not often what will be. What we forecast is likely though not often the…
Evan Kirstel11th September 2018
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How Smart CSPs/DSPs Monetize Micro-Moments With Real-Time Event Decisioning
‘Customer insight is central to the success of customer management strategies to maximize customer experience and value across the life cycle. This has become even more challenging in the digital…
David Peters10th September 2018
Digital LATAM Ripe for CVM Evolution
Digital LATAM Ripe for CVM Evolution The volume of data generated every day in Latin America is enormous. Most of the countries in the region are in the middle of…
Amit Sanyal30th August 2018
Paper Tigers No More: How CXM can enable Operators in ASEAN to Stay Atop their Game
Perhaps the biggest challenge while penning (yet another) article on customer experience and value management (CXM) is not repeating oneself. After all, how does the audience stand to gain from…
Amit Sanyal30th August 2018
The (on-going) State of Confusion in the Cryptocurrency Marketplace
On coming up with the above title for this article, it struck me that we could easily do a recurring weekly column on the topic, given the current state, confusion…
Daniel Steeves29th August 2018
The Sales and Distribution Ecosystem in a Digitally Changing World
Today’s digital era has brought about a sea change in an operator’s business. There is little doubt that technology and the internet have opened up new distribution channels. Data driven…
Atul Madan23rd August 2018
Telecom: Enterprise Messaging is the New Black
Enterprises love messaging. There is no evidence in this world that can deny the obviousness of the fact that enterprises just love reaching out to their customers. Be it regarding…
Ronald Van Loon21st August 2018
Telecom: Customer Experience is The Key to Success
It can without a semblance of doubt be said that the digital transformation is currently over us. Gone are the days when companies wanted to prepare for it, and go…
Ronald Van Loon31st July 2018
How Cloud Technology Enables New Business Models
Ten years ago, few would have imagined that employees could work entirely remotely or that an entire business infrastructure could exist on the internet. With the adoption of cloud computing,…
Patrick Hogan30th July 2018
Compete or Collaborate… or Both?
“Get used to the concept of co-existence” “… Disrupt things with a Consortium model” “Reach up into the growth space to take back your market from big players” The progressive…
Daniel Steeves24th July 2018
