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Customer Experience Management

The Increased Role of Artificial Intelligence in Enhancing Customer Experience

With 38% of the enterprises currently using ‘Artificial Intelligence Technologies’ and the number expected to grow to 62% by the year 2018 (Narrative Science), AI is seen as the most…
Comviva
5th December 2017
Messaging Solutions

Telco Messaging Landscape

Why Virtualized Messaging is Vital Component for an Operator’s Messaging Infrastructure Over the past few years, the global mobile messaging landscape has been undergoing a paradigm shift. Most notably, global…
Guruprasad Balasubramanyam
6th November 2017
Messaging Solutions

Will Chatbots Take Over the (Technology) World?

Are chatbots finally getting their due?Its manifold abilities of easing business processes (naturally resulting in the healthy ringing of cash registers) have been met with a healthy dose of cynicism.…
Varchas Ramila Subrahmanya
25th October 2017
Messaging Solutions

Why Enterprise Messaging is at the Forefront Today?

With the global A2P SMS market set to grow by 4.4% per annum by 2025, strong growth in the enterprise messaging sector is expected. The global A2P SMS market is…
Comviva
12th October 2017
Digital Lifestyle Solutions

Engaging Digital Content Providers for Better Consumer Engagement & Higher CLV

Urban population has been increasing at a growing pace throughout the world. This new urban generation is different, not just in their preferences but also, how these preferences are defined…
Comviva
26th September 2017
Messaging Solutions

Converting Grey Route A2P messaging to White Route

Mobile operators have been fumbling to pave their way through the dark alleys of grey routes. A whopping amount of $18 billion was lost in 2016 worldwide, by mobile network…
Comviva
22nd September 2017
Customer Value Management

Cloud vs On-Premise Data Analytics Solution

It’s been a year since Gartner removed ‘big data analytics’ from its Hype Cycle. The reason was simple, as stated by the CEO Betsy Burton of Gartner Research, “Cloud, big data, etc.…
Comviva
21st September 2017
Digital Lifestyle Solutions

Local Content Key to Telecom Growth in Emerging Markets

Telecom network operators have been grappling with the declining profitability trends and margins across the world. Not just that, the ARPUs have also been declining across all markets without prejudice.…
Comviva
14th September 2017
Messaging Solutions

“OTTs Will Be A New-Age Engagement Channel”

The global messaging space is undergoing a sea-change. Going forward, chatbots and artificial intelligence are expected to take centre-stage, while pure-play infrastructure will cease to exist. Aditya Dhruva, Vice President and…
Aditya Dhruva
13th September 2017
Digital Lifestyle Solutions

Image Analysis: Build Smarter Content-Based Applications

‘’Image analysis capabilities are increasingly becoming advantageous for providing cutting edge landscapes to the applications in the content based product portfolio. The features like discovering specific content in the Ring…
Manish Jain
1st September 2017

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