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Mobile Banking: not just a niche service-a norm!

With lifestyles becoming busier today, the benefits of banking-on-the- go cannot be overemphasized. This is why mobile banking is fast emerging as a favorite with consumers and in turn is…
Comviva
19th June 2015
References

Mobile Wallets: ensuring a seamless purchase journey

With customers looking for integrated and seamless purchase journeys, irrespective of the mode, the lines between different forms of commerce namely in store purchase, e-commerce and mobile commerce are fast…
Comviva
19th June 2015
Customer Experience Management

Customer Experience Management-the Latin American way!

Managing customer experience in Latin America is an interesting proposition-and not merely because each country differs vastly from the other in terms of culture and the law. As a side…
Amit Sanyal
8th June 2015
Mobile Financial Solutions

Financial Inclusion-No Longer an Exception!

The world is getting smaller and financial inclusion is steadily becoming a rule, not an exception. Sample this-according to The little Data Book on Financial Inclusion 2015 (TDB)released by the…
Steve Summers
2nd June 2015
Mobile Financial Solutions

Cash is still the king. Well, in India at least

According to the Reserve Bank of India (RBI), as of February 2015, India had over 20.86 million credit cards and 538.03 million debit cards-in other words, quite a bit of…
Srinivas Nidugondi
21st May 2015
Mobile Financial Solutions

Commission is no longer the key to a successful and sustainable mobile money deployment

If there is one key take away from my extensive field study for one of the top mobile money (read remittance) service providers in India, it is the eye-opening and…
Anand Prakash
13th May 2015
Consumer Value Solutions

Adopting a data-driven customer engagement model-Imperative!

Stiff competition between telecom companies has given rise to a multi-SIM market.  To add to this, consumers are flooded with alternatives means of communication and are exposed to a variety…
Pawan S. Kulkarni
6th May 2015
Mobile Financial Solutions

Achieving financial inclusion: through telecom companies becoming banks (payment banks) or the other way (MVNOs)

It is a no-brainer that banks and telecom operators are the two main players in taking financial services to the masses. Banks, by their very nature, have a role to…
Kamaljeet Rastogi
13th April 2015
Mobile Financial Solutions

Mobile payments: the year that was and will be

The many success and failures of mobile payments and related solutions witnessed so far brings home a very simple fact-one mobile-based financial solution will not cater to all markets. After…
Srinivas Nidugondi
26th February 2015

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