Focused to
Accelerate Digital Experience
The offering unearths deep actionable customer experience management insights, whilst supporting artificial intelligence and machine learning-driven recommendations.
With over 165 pre-built self-care features, the platform caters to an operator’s retail and enterprise customers, as well as direct-to-home operators and FFTH service providers.
Key Features & Benefits
Transforming your customers digital journey
The platform helps to accelerate key elements of an operator’s digital transformation journey
Customer Interface
Including omni-channel enablement, digital acquisition, digital marketing, big data analytics, dynamic pricing, etc.
Fulfilment Assurance and Billing
Entailing self-service, account management, integrated billing systems, customer self-assurance and digitized portfolio management
Products and Services
Including digital innovation, product experience, automated feedback, product catalogue, demand assessment, etc.
Enabling Digital Self-Care
This ensures increased engagement, self-management, enhanced marketing and reduced service costs. In addition, a focus on customer management entails social media integration, targeted marketing and faster turnaround time
Houses the Acquisition, Increased Engagement and Re-Engagement (AIR) Model
This ensures an operator’s average revenue per user is enhanced and return on investment is improved
API Fabric / Orchestration layer
Enabling the teams to define API’s ( in-house and/or third party ) with higher security, versions and throttling for an efficient digital architecture
REASON TO CHOOSE
A digital experience platform, backed by TM Forum standards to build multiple digital channels beyond self-care
REASON TO CHOOSE
A single platform with a container-based application to rapidly built applications for the internet, android, iOS, kaios, android one, j2mee, smart gear, USSD and SMS
REASON TO CHOOSE
Connected Digital Engagement Module with over 40 Digital KPI’s : The offering houses a digital KPI dashboard with a self-service module to build or add new KPIs without development support. It also supports AI-backed recommendations and consumer segmentation, paired with NLP-based sentiment analysis.
REASON TO CHOOSE
Supports actionable insights for customer engagement, enabling connected digital engagement, via push notifications and channels like WhatsApp
REASON TO CHOOSE
Supports a single codebase for multiple platforms to deliver updates for the user interface in an agile manner. The offering supports UI code automation and AI-backed UX recommendations.
REASON TO CHOOSE
Houses an API orchestration layer, backed with a comprehensive GUI to mange security, masking, channels, PAI version and throttling. This is for both, legacy and new age protocols, whether internal systems or third party open APIs
165
built-in functionalities
65
subscribers globally
500
transactions per second for mobile applications
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E-BOOK
Monetizing CX: The Final Frontier
Over the last two years, customer experience has gained ground as a significant component of any organization’s overall strategy. Nonetheless, challenges remain. Organizations have been hesitant to transform CX design and incorporate the latest technologies in a bid to generate value. This can be attributed to a myriad of factors, all more pressing than the last.
