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Who is it for
For Telecom Operators
DSDP is a comprehensive, scalable and API driven multi-channel solution that has been designed keeping in mind the changing needs of the consumers and offers the latest technologies and a rich set of capabilities that will help operators explore and realize new opportunities arising out of digital without exposing them to risks of escalating costs.
Integrated offering comprising of partner on-boarding, reconciliation & settlement management, subscription lifecycle management, customer care, security, fraud prevention and campaigning capability will allow operators to meet up the evolving market and business needs.
Operator’s Benefits
- Facilitate negotiations to improve margins by managing complex digital services partnerships
- Help in reducing operators’ trouble tickets whilst reducing churn
- Introduce new services in the market within stipulated time
End User’s Benefits
- Personalized engagement & Omni channel experience
- Unified service and content discovery
- Flexible, safe and secure medium of transaction
Who is it for
For Enterprises and Banks
DSDP Banking Solution is a complete multi-channel security-rich platform that enables the bank customers’ to subscribe to the digital services spanning multiple genres such as entertainment, utility, cuisine etc. The solution can get integrated with existing banking application to offer a broad set of functionality including Subscription Lifecycle, Charging Engine, Recommendation, Security, Reporting and Partner Management.
Banking Partner’s Benefits
- The solution opens different means of revenue generation through diversified offerings.
- It improves customer loyalty and reduces the churn.
- Allows Banks to cross sell and diversify from their commoditized offerings.
End User’s Benefits
- The solution brings a one stop window to faster and relevant service discovery.
- It is well equipped with hassle free and trusted payment modes.
- Personalised cross service recommendation makes end users life more convenient.
Key Features & Benefits
Managing the operator’s requirements in an end-to-end manner
The solution is designed to ensure reduced integration time and cost of ownership, and enhanced scalability for both, operators and service providers.
New Monetization Models
- Create configurable packs (flat pricing, volume pricing, tiered pricing, stairstep pricing etc.) on the fly
- Persona Based subscription options (Pay-per-Use, Free Trial, Discounts, Time Based Plans, Advance rentals, Family Packs)
Bundling at Speed and Scale
- Bundle Packs of different OTT Services. Data packs, voice packs, content etc.
- On the fly bundling with GUI wizard
- Automatic revenue attribution and distribution among bundled services
Power Advance AI Use-Cases
- NLP for Chatbots
- Image & Object identification
- Automatic Metadata Creation
- Automatic Content Moderation
Improve Discovery & Consumption of Services
- Recommendation Engine
- Easy GUI based Service Creation for IVR, Web, SMS etc.
- Interact with customers using WhatsApp & other OTT Apps
- OWASP Secured Purchase Interfaces
Prevent and Manage New Age Digital Frauds
- Process user consent, request validation & store audit logs
- Handle & mitigate device fraud, click fraud & click hijacking
- Handle invalid traffic & prevent transaction & location frauds
Partners – Onboarding, Reconciliations & Invoicing
- Self on-boarding
- Online Real-time business Contracts
- Automatic Reconcile, invoicing & settlement
- Monitor Partner Performance
- Trouble Ticketing with issue tracking
REASON TO CHOOSE
Opportunities for services diversification and digital transformation
REASON TO CHOOSE
Capex and opex management
REASON TO CHOOSE
Open API Based architecture for ease of integration and compliant with 22+ TM Forum Open APIs
REASON TO CHOOSE
User data and content security with fraud control
REASON TO CHOOSE
User life-cycle management with efficient content distribution and delivery
REASON TO CHOOSE
Pre-Integrated modules to provide cross functionalities of different modules
REASON TO CHOOSE
Choose from Delivery Models of your choice
- On-Premise (Bare metal & Virtualized)
- On cloud (AWS & Azure)
40
Market Share of mobile digital services revenue in Myanmar, Jordan, & Kuwait
350
Size of network base of the largest deployment
42
Deployments for DSDP and mBAS across the world till date
200
Total approximate number of transactions processed in a year across the world
MODULES
Partner Management System
- Seamless partner on-boarding
- End-to-End management
- Streamlined settlement and reconciliation Process
Subscription Lifecycle Management
- Dynamic charging, subscription and provisioning
- Manage all subscription plans via a common interface
- End-to-End subscriber lifecycle management
Service Creation Environment
- Fully Configurable Suite for Service Creation : IVR/OBD Creation Environment
- SMS/USSD SC environment
- Web Storefront Manager & Service Definition Environment
Fraud Management
Robust future ready fraud management system to detect and prevent digital frauds
Notification & Campaign Manager
Robust future ready fraud management system to detect and prevent digital frauds
Content Management System
- Multi-channel solution for merchandizing rich content to be delivered via all access channels
- Centralized repository for all digital content
- Manage the whole life cycle of the contents
API Management & Sandbox
- GUI based configurable API Generation & Management for onboarding 3rd party Pack & Services
- Monetization reporting
- (Customer Lifecycle Management)
- Sandbox for Test environment
Customer Care Module
GUI interface for all customer details|| Check the status of the user services, charging done, validity, refund, blacklisting etc.
Smart Reporting & Dashboards
- Web Based reporting Tool
- Real Time reporting in various graphical formats
- Trend analysis etc.
Recommendation Engine
- Intelligent platform to help business
- Drive content consumption
- Enhance customer experience
- Predict the content of the user’s interest using various algorithms
KEY USE CASES
GAIN CUSTOMER INSIGHTS WHILST OFFERING A MULTI-CHANNEL EXPERIENCE
The platform manages the customer’s requirements in an end-to-end manner. It also supports the appropriate technologies to enable holistic digital strategies.
This ensures an operator’s digital portfolio is able to offer:
- A personalized user experience
- Simplified content discovery
- A seamless multi-channel experience
- Seamless connectivity with a flexible IT environment
KEY USE CASES
CENTRALIZED BILLING AND TRANSPARENCY FOR CONNECTED PARTNERS AND CONSUMERS
The platform ensures seamless connectivity between the main points on this journey. These include the operator’s internal stakeholders who interact with the system, the partners connected to this system and consumers interacting with the services supported by this system. Other key elements include:
- Partner On-boarding and Self Registration
- GUI based Configuration
- Plan Management
- User Consent Mechanisms and Authentication
- Real time Insights
KEY USE CASES
PARTNER INTEGRATION & RECONCILIATION
Comviva’s Digital Service Delivery Platform acts as the mediating layer between an MNO and multiple content providers like Video, Games, music, live streaming and many more.
Unlike earlier, when the CP would be dealing with IN, billing, CRM integration separately for every new service, DSDP provides a single integration layer making it easier for a CP to integrate its service in an operator’s growing digital ecosystem.
BENEFITS:
- Simplified Integration of New Services
- Bundle Multiple CP services with Different Pricing Strategy
- Manage Complex Reconciliation and Invoice Settlements
KEY USE CASES
PARTNER LIFECYCLE MANAGEMENT
Grow your digital business while our platform simplifies and improves your partner ecosystem making it more efficient, agile and scalable.
What is there for MNO :
- End to end managed services
- Faster on boarding of content partners
- Compliance with local regulations
- Optimized business operations
- Improved service availability
- New and flexible monetization models
- Business logic for churn and fraud prevention
What they can deliver :
- High quality customer experience
- Rich catalogue of targeted, local content and services
- Multiple subscription models
KEY USE CASES
DRIVING AN OPERATOR’S DIGITAL PORTFOLIO WITH A NEW AGE PLATFORM
The platform ensures end-to-end partner management, which includes:
Partner On-boarding: On-board new partners using SSO access for all required capabilities . These include CMS, reporting, brand management etc.
Centralized Repository: The partner requires to upload various agreements, non-disclosure agreements and other documents as a part of their contract. This system act like a central repository for partners and operators for document management.
Service Dashboard: The partner will be able to check the performance of the service with predefined KPIs via the partner Dashboard.
Settlement & Invoicing: With a settlement and invoicing module , the partner will be able to check the invoices generated for that particular service/month.
Trouble Ticket: Partners facing any issue related to system functionality will be able to raise the ticket from the trouble ticketing system.
KEY USE CASES
USER PERSONA BASED RECOMMENDATIONS
Comviva’s next gen DSDP is equipped with AI/ML based Recommendation Engine which enables an MNO to provide customers with hyper-personalized offerings based on 100+ user attributes.
DSDP captures content consumption and subscription data, to recommend different content as well as subscription plans with different price points based on user persona. User will thus have the flexibility to the select plan of his/her choice and watch content of her interest.
KEY USE CASES
FRAUD CHECKS
DSDP provides a Foolproof User Consent Management System from recording to managing the user consents.
Now verify, track and manage customer consent before or post service activation seamlessly.
COMPONENTS
Marketing Campaign
- End-to-end ad campaign management to educate and promote services
Service Availability
- Continuous monitoring of systems for discrepancies
- Notification by SMS/email when faults are noted
- Undertake corrective measures promptly to ensure uptime
Customer Care
- Support for swift resolution of troubled tickets
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